CSC LED Return Policies and Online Submission

At CSC LED, customer service is paramount and we strive to make returns as easy as possible.

To initiate a return, please submit your request below and obtain a return reference number.

A CSC LED representative will then be in touch via email with instructions on how to proceed.


Submit an Return Request Return Policy

Warranty Returns

Defective products will be processed according to the applicable warranty.

Credits:
CSC LED will issue a credit for the product upon receiving the defective unit back to our warehouse or receiving sufficient proof of the defect. CSC LED will pay the freight to return the defective product.

Replacement:
CSC LED will send a replacement product upon request and will pay the freight. If the defective product is not received back to us, or sufficient proof of the defect is not received, within 30 days, the replacement fixture will be invoiced to your account.

Standard Returns (non-warranty )

If you have a product that you wish to return that is not subject to a warranty claim. The following requirements must be met:

Non-Stocking Partners:
  • 90-days from date of purchase
  • 15% re-stocking fees apply, unless a PO is supplied of equal or greater value
  • Product must be in original packaging and in resaleable condition
  • Return shipping to be paid by customer
Stocking Partners:
  • 6-months from date of purchase
  • 15% re-stocking fees apply, unless a PO is supplied of equal or greater value
  • Product must be in original packaging and in resaleable condition
  • Return shipping to be paid by customer

Damaged in Transit

If you received product that was damaged in transit, please let us know as soon as possible and provide photographs of the damage. If it was delivered by one of our carriers, we will send you a replacement at no cost, and handle the damage report with the carrier.

Unfortunately, if the product is damaged by your carrier, we can not provide replacements or submit claims on your behalf and we encourage you to submit a claim to your carrier for compensation.

HEAD OFFICE:

8-540 Jamieson Parkway, Cambridge ON | N3C 0G5
519.880.9833

DISCLAIMER: By submitting a return request, you are agreeing to our return policy as outlined above.

WESTERN CANADA OFFICE:

121-1647 Broadway Street, Port Coquitlam BC | V3C 6P8
778.730.0448

Powered by Agile